We aim to dispatch your jewellery within 3-4 working days. Most gold items will have a longer turnaround time than silver items as they are made to order. This will be stated on the item description.
In the rare occasion that there is any particular delay, we shall notify you by email and you shall have the right to cancel your order.

Items will only be dispatched once payment has been approved.

Items will be dispatched using insured Royal Mail First Class (or Special Delivery for higher value items) and will require a signature on delivery.

Royal Mail International Signed For deliveries within Europe, USA & all other countries. *Please note that we no longer ship to Russia or Belarus.

The delivery charges are as follows:

{PLEASE EXPECT SHIPPING/CUSTOMS DELAYS DURING THE CHRISTMAS PERIOD}

UK & Northern Ireland: First Class Delivery £5 (or Special Delivery for higher value items)

EUROPE: International Signed For £12.00 (approximately four to ten day delivery)

WORLDWIDE: International Signed For £15.50 (approximately ten to fourteen day delivery)

INTERNATIONAL CUSTOMERS: We’re delighted to send our pieces across the world. Please note that international orders may be subject to import duties, taxes, or customs fees upon arrival. These charges are set by your local customs authority and are the responsibility of the recipient.

We recommend checking your country’s customs guidelines before ordering, so there are no surprises when your piece arrives.

* U.S.A CUSTOMERS: On August 29, 2025, the $800 duty-free limit has officially ended. Import duties and associated fees will now need to be paid by the buyer at checkout and will be included in the overall shipping cost.

A flat shipping fee apply as follows:

Royal Mail International Tracked & Signed £15.77

+ 10% Postal Delivered Duties Paid (PDDP) applied automatically, with your shipping total.

Due to the new import regulations, we regret that we cannot send items exceeding £500 in value to the U.S. All packages will be clearly marked with a customs label detailing the contents, value, and duty paid. Please contact us if you have any questions regarding US delivery.

We hope you will love your Only Through Shadows jewellery, but if there is any problem you can return your item of jewellery ( Excluding personalised jewellery or some rings*) to us for a full refund for any reason, if we are notified within 14 days from the day you received the order.

Once you have notified us, you will then need to send the item back to us within 14 days, with prior notice to us, in unworn condition. We advise that you use an insured and registered method of delivery for your own protection. We will issue the refund back to the original purchaser's account, excluding any postage or import duties.

* As most of our rings are made to order, we are not always able to give a full refund, if the ring is an unusual size, has been re-sized or has personal engraving, that will effect its resale value. We may be able to offer either a full or partial refund. Please contact us to discuss what alterations and refund can be made to specific rings prior to your order if you have any concerns.

All our prices are listed in British Pounds Sterling. Our prices are correct at the time of publication and goods are charged at the price shown on the website at the time of ordering. All prices are inclusive of VAT.
We have the right to change our prices at any time, in accordance with any rise in materials prices.

Our jewellery will be delivered with its own card embossed box and packed in a biodegradable outer box and envelope. All deliveries will be securely wrapped and without any branding on the exterior package.

It is the customers responsibility to order rings in the correct size. We highly recommend that you visit a local jeweller to have your finger professionally measured, before ordering from us.

Rings can usually be resized at further cost, please get in touch with us for a resizing quote stating the material and design.

We make our rings exactly to the size stated in the order. We only use UK, US or EURO ring measurements, if this differs in your country, please make sure you obtain an exact conversion into UK sizing. We cannot be held responsible for any inaccuracies due to conversions.

Our jewellery products comply with the following regulations:

~ General Product Safety Regulation (GPSR) 2023/988 of the European Parliament

~ Regulation (EC) No 1907/2006 - Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH)

~ Safety Test: Compliant with the requirements of BS EN1811:2011

For further information, see our GPSR Page.

We use only the highest quality materials that meet strict regulations to be ethically and sustainably sourced and produced.

Our gemstone supplier and precious metals suppliers are certified members of the Responsible Jewellery Council.

Our diamonds are conflict-free and confirm adherence to the World Diamond Council System of Warranties (SoW) Guidelines.

For further information, please visit the Eithcal Policy here.

Our home-based workshop is powered by 100% renewable electricity. Read more on our Ethical & Sustainability page.